Specialist, Customer Service (f/m/d)

To strengthen our team in Dresden, we are looking for a

Specialist, Customer Service (f/m/d)

to help us ensure seamless communication and exceptional service for our clients, including the willingness to work in late shift and on weekends.

As a Specialist, Customer Service, you will be the key contact point between our customers and the Tekscend organization. Your primary responsibility will be managing all order-related communications and ensuring that customer needs are clearly understood and met. Through proactive, responsible, and friendly communication, you will contribute to the overall customer satisfaction and help drive business growth by identifying opportunities for improvement in quality, service, delivery, and more.

Key Responsibilities:

• Provide proactive support and expert guidance to customers throughout the product order lifecycle (pre-order, during order, and post-order),
• Create customer-specific documentation and deliver training to ensure smooth order processing,
• Serve as the primary point of contact for customer communication, handling clarifications, troubleshooting, and status updates. Collaborate with cross-functional teams such as production, development, and rejection management to resolve issues,
• Enter orders into the company-specific production system efficiently and accurately,
• Drive continuous process improvement within the department, identifying opportunities for optimization,
• Monitor, record, and present key performance indicators (KPIs) to track and assess operational efficiency,
• Actively participate in product launches, customer onboarding, and process changes,
• Plan, organize, and represent the company in customer review meetings and site visits.

Your Profile:

• A bachelor’s or master’s degree in a relevant field (preferably within the semiconductor or high-tech industry), or equivalent knowledge and practical experience
• Strong customer-focused mindset with high motivation, team spirit, and collaboration skills
• Excellent written and spoken communication skills in both German and English
• Solid process orientation with a keen interest in continuous improvement and efficiency
• Strong sense of responsibility, decision-making capability, and the ability to handle complex tasks independently
• Analytical skills with a good understanding of KPIs and performance monitoring
• Ability to work effectively under pressure while managing competing priorities and challenges
• Highly organized, goal-driven, and results-oriented with a proactive, self-motivated work style
• Proficient in MS Office (Word, Excel, PowerPoint); basic programming knowledge is an advantage
  
  

What we offer:

• Trust-based working hours and a hybrid work model
• Collaboration with colleagues in the USA, Europe, and Asia
• A small and excellent international team of around 70 employees
• An attractive, market-oriented salary
• Company health promotion, including coaching and preventive measures
• A significant employer contribution to the company pension scheme
• Subsidies for the Job Ticket and Germany Ticket
• Bike leasing and IT leasing
• Company-owned parking lot with e-charging stations
• Employer-subsidized canteen on-site
• Regular team and company events

Are you ready to contribute your skills in an innovative, high-tech environment?

We’re excited to meet you! Apply today and become part of our global team at Tekscend Photomask Germany GmbH.