Technical Support Linux

• Full Time or Part Time
• Hybrid
• Cottaer Str. 4, 01159 Dresden, Deutschland
• With Professional Experience
• 10/16/24

As a Technical Support Specialist in our organization, your contributions will be crucial to maintaining our reputation for technical excellence and responsive customer service. You will play a key role in upholding our software standards and fostering a proactive, solution-oriented environment for our clients.

• Multi channel support Provide support via phone, email, support tickets, and remote maintenance, ensuring client issues are resolved efficiently. (First Level Suppport)
• Remote support Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction. (Service Techniker/Anwendungadministrator) On-site software installation Conduct on-site installations of our software, both automatically using Ansible and manually via terminal, tailored to specific client requirements.

• Software implementation support Actively participate in the implementation of our software using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions. (DevOps, Softwareentwickler)
• Error analysis and correction Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction.
• Quality assurance Implement and oversee tests for quality assurance and improvement of our software. Execute both manual and automated tests to maintain high standards. (Softwaretester)
• Test scenario integration Develop, integrate, and execute test scenarios within the software architecture. Document errors and coordinate with everyone involved to facilitate rapid resolution.
• Monitoring and testing Monitor automated test scenarios and implement functional tests, ensuring the continuous performance and reliability of our software solutions.

As we are a start-up, there is the opportunity to take on further tasks depending on your interests and abilities. Some examples are listed below: 

• Quality assurance Implement and oversee tests for quality assurance and improvement of our software. 
• Test scenario integration Develop, integrate, and execute test scenarios within the software architecture. 
• Monitoring and testing Monitor automated test scenarios and implement functional tests, ensuring the continuous performance and reliability of our software solutions.
• IT infrastructure maintenance Maintain and enhance our company's IT infrastructure, including the internal network, virtualization environments, telephone systems, and Office 365 administration.
• Workflow optimization Utilize your expertise to optimize and automate internal workflows, contributing your innovative ideas to increase efficiency and effectiveness within the team.
• IT administration Oversee and manage essential IT administrative tasks, ensuring the smooth operation of all systems and technology resources.

• Completed training as a qualified IT Specialist, comparable experiences or Degree in Software Engineering/IT or similar fields of study
• Experience in First/Second Level Support
• Ability to work in a responsible and independent way and to deal with new tasks, problems and technologies
• Analytical thinker that collaborates with the team to master challenges
• Good command of English (at least C1)
• Good German language skills are required (at least B2)

Nice to have: 

• Experience with test frameworks, test automation and test management tools (Linux, Gitlab CI, Docker, Pytest, Selenium);
• Experience in the implementation and maintenance of test automation solutions
• Proficiency with hardware and software (AVM, D-Link, Supermicro, Microsoft 365)
• Experience in working with Linux and applications such as Proxmox, MySQL, Ansible, OpenWRT, Grafana

You don't meet every single requirement, but you are very interested in the position? If your previous experience doesn't perfectly match all the qualifications in the job description, apply anyway. You may be just the right candidate for this or other roles.

Team & Culture:

• We appreciate a heterogeneous team with individual personalities and complementing skills
• Our team has many years of experience in software development, semiconductor manufacturing, subfab processes and environmental technologies
• We offer flat hierarchies and thus enable everyone to contribute to our aims
• We value and foster open, constructive and respectful communicatiaon and encourage everyone to help each other
• We enable you to grow and develop with us
• We offer you creative freedom regarding working methods
• We welcome people of all nationalities, religious beliefs, sexual identities and ages

Work & Office:

• We are based in Dresden, the beautiful capital city of Saxony, a dynamic high-tech cluster in Germany
• Our office is centrally located with good public transport connections
• Even though we are a startup founded in 2023, we work in an established environment with long-standing partners
• We enable flexible time management and remote work
• We value regular on-site work in a team
• We offer you a discounted Germany ticket and secure bicycle parking facilities
• We offer you regular massages for relaxation